1. General Policy
- Due to the unique, rare, or specialized nature of our curated rare collectibles and vintage media, all sales are final. We do not offer refunds or exchanges if you simply change your mind or do not like the item upon arrival.
2. Eligibility for Refund
- Item Unavailable: A full refund will only be issued if the specific collectible or vintage media item you ordered is no longer available or has been sold prior to our secure pickup, provided the item has not yet been shipped.
- Order Validation: This refund will be processed immediately after our standard 48-to-72 hour availability and inspection check.
3. Product Descriptions & Authenticity
- We ensure that all high-resolution photos are clear and the exact condition of each item is thoroughly described. By purchasing from Collector Atelier, you acknowledge that these are specialized or vintage pieces with inherent characteristics, historical patina, or minor wear relative to their era. Please review all photos and descriptions carefully before completing your purchase.
4. Damaged Items & Reclamations
- If your item arrives damaged during transit, please follow these steps to initiate a reclamation:
- Evidence: Provide clear, detailed photos of the damaged item and the original secure packaging. We will assist you in filing a formal claim with the high-value transit insurance provider.
- Carrier Inspection: You must report any visible damage or tampering to the transportation company at the exact moment of delivery and note it explicitly on the delivery slip before signing.
- Contact Us: Contact our team at [email protected] within 24 hours of receipt.