Shipping & Delivery | Collector Atelier

Worldwide Express Shipping: We provide secured International Express Shipping with full tracking and signature requirement for all curated items.
Delivery Time: Items typically arrive within 5 to 10 business days worldwide after our standard 48-hour inspection and availability check.
Secure Delivery: All shipments are dispatched via premium carriers specialized in trackable high-value goods to ensure a direct and safe handover.

Important: Customs duties, local taxes, and import charges are not included in the item price or shipping cost.
Client Responsibility: Any duties or taxes applied upon the arrival of the package in the destination country are the sole responsibility of the client.
Entry Fees: Specific local regulations or VAT may apply at the point of entry and must be settled by the recipient to release the package from customs.

High-Grade Protection: We ensure your rare collectibles and vintage media arrive safely using secure, discreet, and impact-resistant packaging with internal molded padding to guarantee absolute protection during transit.

Full Tracking: A digital tracking number is provided via email immediately upon dispatch so you can follow your package in real-time.
Signature Required: For security reasons, a signature from the recipient is strictly required upon delivery.
Unclaimed Packages: If a package is not collected within 5 working days after a missed delivery attempt, additional secure storage fees or return costs may apply.

Vintage Character: Our pieces and components are unique; authentic signs of age, use, or patina are part of their historical character and value.
Visible Damage upon Arrival: If your package arrives visibly compromised, note the damage on the delivery slip before signing, take clear photos of the unopened packaging, and contact us at [email protected] within 24 hours.
Internal Damage: If you discover any issue after opening, you must notify us in writing within 5 days of receipt. Please retain all original packaging. After 5 days, the goods are considered delivered and accepted in perfect condition.